Legal

Refund Policy

Last updated: August 6, 2026

This Refund Policy explains how refunds are handled for plan purchases made on Pixora. It should be read together with our Pricing Policy and Terms of Service.

1. All Sales Are Final

Plan purchases grant your mock-interview quota immediately and in full at the moment of payment, and remain usable for 30 days as described in our Pricing Policy. Because of this, all plan purchases are final and non-refundable, including if you do not use some or all of your quota before it expires.

2. Exceptions

We will refund a payment if:

  • You were charged more than once for the same plan due to a technical error on our end.
  • You were charged but never received the plan quota you paid for, and the issue is confirmed on our side.
  • Applicable law in your jurisdiction requires a refund in your specific circumstances.

3. How to Request a Refund

To request a refund under one of the exceptions above, email [email protected] with your account email and order details. We will review your request and respond within a reasonable time.

4. Refund Method

Approved refunds are issued to the original payment method used at checkout, through Razorpay. Depending on your bank or payment provider, it may take several business days for a refund to reflect in your account after it is issued.

5. Changes to This Policy

We may update this Refund Policy from time to time. If we make material changes, we will update the "Last updated" date above.

6. Contact Us

Questions about this policy can be sent to [email protected].